Events and courses cancellation policy

Please note this cancellation policy will come into effect from Monday 1st March 2013

 

Cancellation by delegates

To cancel a place at The Creative Sanctuary events and courses, notice of cancellation must be given by email to: events@thecreativesanctuary.co.uk or by telephone on 01992 558106

To receive a full refund (minus a £5.00 administration fee) you must cancel at least 8 working days prior to the start of the course. To receive a 50% refund (minus a £5.00 administration fee) or where possible a transfer to another event or course you must notify us at least 5 working days prior to the event or course.

Delegates cancelling less than 3 working days before the event will not be entitled to a refund. No refund will be made for non-attendance on the course*.

The Creative Sanctuary will accept name changes for attendees; please inform the Events Team prior to the event on 01992 558106 or email events@thecreativesanctuary.co.uk

 

Cancellation of courses by The Creative Sanctuary and changes to course content

The Creative Sanctuary events and courses are constantly updated and while we will endeavour to deliver the courses as advertised there may inevitably be occasions where we have to change content without prior notice or, in exceptional circumstances, to cancel an event.

In the case of a course cancellation delegates will either be offered an alternative date, a credit note or a full refund if a course is cancelled. The Creative Sanctuary will not compensate for time spent travelling or away from the place of work.*

 

*Occasionally circumstances will arise which result in the need to cancel, reschedule or postpone an event, due to an unforeseen occurrence or Act of God. When this is the case The Creative Sanctuary shall assume no liability.

 

Published on 22nd February 2013